Sunday, January 5, 2020

Hospitality management ki third chapter

Hospitality management ki third chapter

                     Hospitality management ki third chapter

https://www.kakolib.com/2020/01/hospitality-management-ki-third-chapter.html


Namaskar,Satsreekal,Adab-me hu Tapas Bhattacharya aur me inha pe sikha raha hu hotel management ke bare me.Aap admission le chuka aur jitna ho sake utna khud ko promote bhi kiya ,aab aate hay next steps.Aab aap ko sikhaunga khud ko grooming karne ki tarika aur dunga kamyeb tips success ke liye!


Grooming


Hotel industry me grooming maine rakhte hay , hoteliers ki personal grooming ki kimat un countable hote hay, agar Aap presentable nehi honge to success ki percentage kaam pad jata.yisi liye a industry me aapka grooming ka sakth jarurat hote hay.

Pahele aapke body,yise aapko regular basis pe suf,sutra aur healthy rakhna hoga..Chahe aap production me ho ye service me.Aapko dekhte hi Guest ko aachcha laagna chahiye.Aur agar kitchen me enter lo to lage koi aaya hay!

Taazi hawa ki tarah aapke upostithi hona chahiye.Regular nahana chahiye, possible ho to din me do baar hona chahiye.Body odour nehi hona hay,halka body spray use kijiye,khud taaza rahiye aur 
dusre ko khushiya dijiye.

Shaving kare regular,hair cut trimmed hona chahiye,teeth din me do baar brush kare.Dress costly na ho to bhi chalega par clean and pressed jarur ho.Haatho ke nakhun Aap ke suf aur chota hona chahiye.
Do teen ghanta chodke muh me paani mariya,fresh lagenge aur glowing bhi dikhai dega!

Shoe, jo hay aapke, woh service industry me bahut value badate hay,aapke shoe thoda costly lijiye kiu ki uski shape na kharab ho jaye?Polish regular basis pe karenge,sabse aachcha hoga agar service ke liye ek joda alag shoes use karenge to.

Well combed,clean shaved,shining shoes when you entered in operation area,change ho jayga pura environment.har koi aapko notice karna suru kar dega, I assure you,hotel is waiting for your performance.,.ok.

Aab chaliye rahe gaya kuch aapke ander ke change lana.Me jo bhi sikha raha hu woh aap ko ek successful hoteliers banane ke liye.
Physicaly me aapko trained kar diye hay as a hotel mangement staff.aab hum log trained honge mentally.


Finished work

Thoda meditation suru kijiye pahele din se hi.Me suru kiya tha ek saal baad me ,bahut ups  and down mere carrier ki, mujhe sikhaye ,khud ki emotion ko  kaise controll kare,nehi to jab guest mujhe kisi karan 'NO'kaheta tha to me Job chodne ki bare me sochta tha ?
Matlub mera emotion controll me hote nehi they.

Suru,suru me,gust agar tomato ketchup dene ke liye mana karta tha,to bhi bahut service staff depression me aa jata...Na bol raha hay sa.........yis se to over come karogei,saath me confident labal bhi aapke badne me yoga aur meditation kaam deta hay.

Hotel management staff hone ki sabhi basic knowledge aap ko mil chuka hay,Lekin mera teaching ki last point abhi me open karunga.gold jala ke,hammer se pitke mey ne ring to bana liya,lekin usme abhi sabse costly chiz Diamond lagaung ga?

Practice kijiye smile!smile woh diamond hay jo aapke kimat hazar guna bada dega.Ek halka sa smile aapke face ki bahut sare bura situation ko aapke control me la dega.Hotelier agar aap na bhi ho to bhi ,yehi smile aapko alag parichay dega sabke samne,Hotel management ki staff ke extra qualification hote hay uski dil chune wala smile! 


Kaise laag raha hay ye topics thoda bataiye,abhito hume.






Thursday, January 2, 2020

how is hotel management as a carrier

how is hotel management as a carrier

 how is hotel management as a carrier ?

Person Holding on Door Lever Inside Room

Hotel management me aapne admission le liya.Aapne a bhi concern person ko bataye ki aapne hotel industry me join karne ki tayari suru kiya,great!Ab aapko dekhna hay yisime kaise kamayeb hongey?

Aapke class suru ho gaye honge,ek schedule aapko mil gaya hoga.Six months ke study aur fir six months ke Industrial training rahega.six months ke study ke time  pe aap part time, kaam kar  sakte ho.

PLANNING

Dekhiye aap agar tarike se sochogey to success aapke liye wait kar raha hay,sirf samay ka hi baat hay.Plan kijiye kaise aapne aapko expose karengey hotel carrier me,Dimag me bitha lijiye patience ke saath aap sikhenge yis trade ko aur khud ek mishal banenge!

Aapna dream ko praticaly pana hay to ,dream ko present me hi rahene dijiye,bahut dur ki khoyab mat dekhiye,aapka bhabisya aapke haath me hay 75%,baki 25% depend karte situtation ke upor aur ye situation humare control me nehi hotey.

Be practical and go ahead...Production aur service aapko books me padna hoga,tab aap ke samajh me aayega ki kya ha aur kaise hote hay authentic service.Mentality pura aapke hona chahiye flexible,no rigidity allowed in service industry......


Trained your self

Trained kijiye khud ko regular basis pe.Aapko aapna ego ko chodna hay,yisi industry me success pane ke liye.polite ho jaiye,confident bharpur rakhiye aapne ander,ki aap ek mishal banege service industry ki duniya me.

Mera study ke ekdin,hum logo ko training derahatha,toilet kaise suf kare?House keeping ke Professor sikha rahe the practicaly used bathroom open karke,kaise comode aur basin suf kare?

Mujhe jab bola gaya mop aur toilet brush use karne ke liye,to maine bolatha--Sir,me brahmin hu toilet suf nehi karunga..50 hazar fees(usi samay fifty thousand per year fees tha ) deke mujhey bathroom suf sikhna nehi hay.

Sir mujhe kuch nehi bola tha,Mona naam ke ek girls ko bula ke usko bola tha ki toilet suf karo,usne kar bhi diye thi khushi se.Sum ko sir professor room bulaye,aur khidki ke paas le jake bola dekh niche parking me?

Parking me student aur professors aapna ,aapna byke ye car leke ja raha tha,ek urdi pahen waladriver car ki door khulke khada tha,Mona jake aapna bag us driver ko diye aur car me jake baitha.
Sir pucha mujhe-dekha Tapas..

-Woh,usi car se college ate regular,aur uski titlebhi hay Chaturvedi,
Lekin brahmin hone ki aur aamir hone ki egouske ander hay nehi,agar khud aapne haatho se kaam ko nehi karenge to future me woh aapna junior logo ko trained kaise karenge ?

Fir kabhi me aapna ego ko jitne nehi diye aaj tak,Me khud ko flexible banaye,polite kiya,aur khud ko intelligent bhi proof kiya.
Aapko yehi karna hay,Ego kuch bhi kaam ke nehi hote ,ye aapko pichu ki taraf kinchta hay.

Work ground
Aapne senior logo ke saath aachcha reputation banaiye,coleague jo honge unhe mahesush karbaiye ki,ek achcha coleague unke saath kaam kar raha hay.Management ko samajh ne dijiye ek achcha staff unke paas hay aur ye sab kuch aap kar rahe ho aapke Hotel management study ko fruitful karne ke liye!

Jo bhi sikhne ko aapko opurtunity mile woh sikh lijiye,Reception,House keeping,Production,Service,  in sabhi me kaun si department aapko jyada suit karta hay.Jo department aapko achcha lage ,carrier usi department me suru kijiye.

Banquet,restaurant ye bar me job join karenge,sabse pahele usi out-let ki menu ko pura memorise kar lijiye.Muh jubani par sabhi dish aapke honthe pe hona chahiye.Fir uski cooking process,acompany yand karna suru kijiye.

Aapke yehi effort aapko good marks dila raha hay,aur agar apne price bhi yand karliye to excellent pana koi nehi rok payga!Dono kaan ko use kijiye jyada aur muh ko use kijiye kam,popular hona service industry me koi nehi rok payga aapke.

Yehi sare tips aapko diye maine Hotel management me kamiyab hone ke liye,this are all basic tricks to get success.Yisi topics me maine ek image use kiye,jisme dekh pa rahe ho ---koi,darwaza ko khula aur beautiful room,luxarious bed ke saath wait kar raha hay!
Hotel management studybhi aise hi hay----darwaza khul gaye,khubsurat zindegi wait me hay ,aapke liye.........












Thursday, July 11, 2019

what is hospitality management

what is hospitality management


what is hospitality management



clear wine glass


It is a popular education subject in the world. Most of the young star loves to join in the hotel industry, for its glamour and money. All overworld, there is a huge requirement for hospitality staff. Do you have any interest in  hospitality management?  Then join with us, you are welcome, sir......


An awesome profession is this hospitality job. You can expose your personality regularly in front of your guests. Through service and cooking and of course with your nice attitude. your smile has a million rupees value for your company and for your guest. Both are gainer for your service in the hospitality industry, this is the flavor of hospitality management.




It's my personal opinion that-hospital management course can provide a 98% job, for its students. Even though they, who study hospitality management they can easily maintain and manage any human resource department. I have some proven examples also. a lady of Kolkata,75 years, is operating a restaurant nicely, total turn over is about 4croe.


I love to present this example --Mr. Rajiv Hari Om Bhatia is a renowned personality of India, was coming from the hospitality industry, he was a good chef. His talent boost by our hospitality industry. His total work proves- how human is his work? Did you get that person? Akshay Kumar the great Hindi film star. He is also the product of the hospitality industry.


Accounting, Administration, Finance, Information systems, Marketing, Human resource management, Public relations and Strategy.

Hospitality refers to the relationship process between a guest and a host, the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill.

 It also refers to the act or the practice of being hospitable, that is, Hospitality offers a job those changes all the time. It is a fast-paced environment where you are doing varied tasks each day. You are on your feet and moving around a lot which helps you think, feel, and react better. You can use your humanity better and better.

Mr.Mukherjee was our accounts staff when I work in this Kolkata hotel. In his leave days taking a lot of Hilsa fish, mutton curry and of course fresh prawns because he went to his nephew marriage parties. Now he joined office on time but with severe breathing trouble. Within an hour, he was suffering from chest pain and sweating. In the morning every one of the hotel staff was busy and the staff was less number for the morning shift .

                    https://amzn.to/2M11paT (Agar amazon se kuch kharid na hay to click kijiye)

When I heard that, I came to him and saw his breathing trouble and too much sweating, I took the decision -call the driver, but he was absent, he went to pick up staff. Call Uber or Ola but they are not responding in that time, Yellow taxi of Kolkata in a strike nowadays!I asked a utility staff for his motorbike,pick up Mukherjee in between Ravi the uty staff and me. I went to the strait SSKM hospital emergency department. Hats of to Doctors and other staff, treatment started immediately.

Mr.mukherjee was saved from cardiac failure,as per doctor opinion. His family member was coming in PG hospital quickly.I love and respect all of my coleagues.Mr.Mukherjee within a weak join office. His family gives me a lot of good words and tears of course, and the good news is that--Ravi got a challan from Kolkata traffic police, for his overriding and without helmet riding on 10th march at 10:50 am!

https://www.kakolib.com/2018/12/blog-post_4.html      ye bhi Hotel Industry ki upor likha hay.)

Please,Please comments kijiye,aapke comments mujhe aur bahut kuch sikhay ga.
       

Wednesday, February 13, 2019

Dusra Naasha

Dusra Naasha

addiction can be described as a complex disease


"Hello sir,Sukesh gir gaye chad se"...baki sunai nehi diya,Sukesh humare senior captain,us ki biwi ke rone se.Aaj 15th august hay..wai sehi staff kom hay upor se ye kya khabar mila?Sukesh bharti hay Chanan mata Hospital me,GM sir ko bata ke may pahucha sidha Chanan mata .

.Sukesh Thapa gorkha ladka of darjeeling.Khud ko nepali bolte hay,bada mehenti hay,jab dekho hans mukh hay.waise kya hogaya ki chad se kud pare? kaun jane.Hospital me uska biwi aur bachche ke saath baki do teen relative bhi they.Kahani jo suna maine to hayran ho gaye hum-

 Sukesh ki adat hay bachcho ki tarah,khana khate hay daba ke,ek deen Gabriel soleman,humara senior steward ke chutti sukesh ki chutti ke date may clash ho raha tha,Gabriel ,Sukesh ko bola "Bhai a chutti mujhe de do,tum ko dinner karwanga Kake ki dhaba me',Sukesh razi,apna chutti cancell karde.Gabriel Sukesh ko leke kake dhaba gaye khushi khushi ,lekin aaye the dukhi dukhi hoke!9 lachcha parantha,thoda chiken kassa aur ek portion Mutton curry ke saath uda diye,Gabriel payment karne ke time me tired ho ke bole Bhai aur kuch loge,Sukesh bola mitha dahi lete hay samne ki dukan se,doso rupiya ki ek kilo khatum...Gabriel ke khushi ki chutti gum me badal gaye the...

Yehi Sukesh chaad se gir gaye,nehi a suiccide attempt nehi tha.Saab ki  patang ki naasa jabardast hay,khana pina bhi bhul jate woh,patang bazi ke liye.15th august Delhi me patang bazi hote hay khub.Music box bajte hay,pakoda vajte hay aur patang bazi jari raheta,saathme Beer chal rahatha,chaad pe dewar nehi tha,patang udate udate dusre manzil se tapka sidhe jamin pe,ek haath ek payr,sar pe six stich aur ek dant gaye result pe.

Uthake laye dost log(Jo bhag gaye-sukesh ki Biwi ki madhur probachan se).May doctor se baate ki ,unhone bola danger nehi hay zinde gi ki -lekin phat na ,fut na thik hone me time lage ga.May Sukesh ki Biwi ko bola "aap ghar jaiye,koi danger nehi hay may doctor se baate ki hay,beti ko bhi saath le jao".Sir,Sukesh ki biwi bola-"iski patang bazi ke naasa hum logo ko raste pe bitha dega"
,May bola nehi,aisa mat socho,sabke saath 15th august ki patang bazi  kar raha tha,"


uski Biwi phir bola,"nei sir,Is patang bazi ki naasa ke karan hum jail me thi ek raat."May pucha kiu?-Sir humere shade huye paanch deen hua the,hum aur woh scooter may Tilak nagar se aa raha tha,chou rasta pe red signal gade ruka,nazar gaye aasman pe,jaha patang bazi chal raha tha,woh dekhne lagey,signal green hue,lekin unki hosh they aasman me,jamin me gade ki line lag gaye,Police aaye side me leke gaye tab hosh aaye,fine hua 1100 rupiya,paisa tha nehi utne,Bikashpuri police chowki legaye pakad ke,raatbhar rakhkhe lock up me,  suve chora hum dono ko.......

Friday, January 18, 2019

stuffed potato

stuffed potato


                                           stuffed potato

Image result for free image of stuffed potato

  


मध्यम size के आलू pilled  कीजिये ,ख्याल रखिये की आलू  की आकर अंडा से मिलते जुलते हो , फिर  आलू को  दो टुकड़ा  कीजिये।  चमच से उस   को पिल कीजिये। अब गमले मई नमक  पानी बना के आलू  भीगा दीजिये। फिर   उस आलू को बॉयल्ड  करके   अलग रखिये।  पनीर mashed कीजिये ,टुकड़ा काजू ,किसमिस ,साथ मे धनिए गुड़ा ,जीरा,लाल मिर्च पाउडर और गरम मसाला ,मिला के ,तेल मे  हल्का फ्राई करे। दस ड्राप वैनिला एसेंस उस मे मिला दीजिए। अब स्पून से पौरिंग कीजिये मसाला ,फिर पौडिंग के बाद दोनों पीस को मिला दीजिये और टूथपिक  से अटक दीजिये। काजू और मगज की पेस्ट बनाके ,हल्का नमकमीलाइये। आलू को कोटिंग कीजिये उस पेस्ट से। फ्राई करने के बाद टूथ पिक निकल लीजिये। सर्वे करे उस स्टफ्ड पोटैटो को मीठी और रेड सॉस के साथ। ए डिश हमरे होटल मे  पॉपुलर डिश था। 

के.के.शर्मा हमारे  बैंक्वेट कप्तान है। दो साल पहले जब उसे सेलेक्ट किये थे तब ,मैंने देखा की इस पांच फिट छे  इंच की लड़के की अंदर 

क्या जोश था !interview के  समय  उस ने अचानक मुझे बोलै सर ए जॉब मुझे चाहिए ,किउ की इस होटल से मेरा घर नज़दीक है ,मे  उत्तम नगर रहता हु। घर में एक हैंडीकैप्ड बहन है मेरे। में और कुछ सुना नहीं उसे सेलेक्ट करली। जिसका ऐसा फीलिंग्स है आपने अपाहिज बहन  के लिए ,उस का केयर होगा  गेस्ट की ऊपर, पक्का लगा मुझे।



 शर्मा आज के पार्टी में बेदी है ,तुम कर लेना बेदी।७०० पैक्स की बैंक्वेट है। स्टाफिंग करलो ,भीआई ,पी होस्ट है। सर्विस में प्रॉब्लम नहीं होना चाहिए,इंस्टिट्यूट से लड़के मंग्बालो। सुफ्फिसिएंट सर्विस स्टाफ होना चाहिए। बेदी मैं काम से कम दस लड़के  रखना। शीट मिले तुम्हे ?मेनू चेककरो बार बार ,स्टफ्ड  आलू कम नेही होना च हिये। मॉकटेल देखलो ,आलम के साथ ग्लास रेडी करो। 


 पार्टी सुरु हो गए ,आठ बजे से। एक के बाद एक लाल बत्ती जला के गेस्ट की गाड़ी आना सुरु होगये। पार्टी चल रहे जमके। MR. राठोड राउंड मर रहे बार बार। मैं किचन में खरा होक स्नैक्स भेज रहा हु। शेफ पूरा बेस्त खाना पिक आप  करने में। धीरे धीरे रात बड़ ने लगे। पार्टी ख़तम होनेकी तरफ जा रहा है। दो बजे होस्ट टेबल लगे ,खाना पारस ना शुरू होगये। बिस आदमी की टेबल सेट आप किये ,लड़का,लड़की की फॅमिली की ही है ए  बिस में। अचानक लड़के की फादर ------र ने बोलै भत्ता जी (एनी की में),आपने जो स्टफ्ड पोटैटो की जीकर किये ,वह जरा टेस्ट करबय ये। उनके फॅमिली के बाकि सभी ने बोलै आरे हम लोगो ने तो टेस्ट किये ,आप ने किये नहीं?मैनेजर जी 

मंगबाई  ये  इनके लिए स्टफ्ड पोटैटो। में किचन में गए  और देखा कोई नाम ये निसानि हाय नहीं स्टफ्ड आलू की।

 अब क्या करू ,गेस्ट तो नाराज हो जायगा ,सब मेहनत ख़राब हो जायगा,क्या करू ,शर्मा आये थे मेरे पीछू  पीछू ,कुक लोगो से पूछा स्टफ्ड ालुके लिए। लेकिन उन्होंने बताये --ओह तो कब ख़तम हो गए सर !में अपसेट हो गए इस सिचुएशन में। शर्मा बोलै सर ,आप  चलो में देखता हु कुछ अर्रेंज  कर पाए तो। मैं  सोच रहा था क्या बोलू गेस्ट को?लास्तलय सोचा -सच बोल दूंगा ,की ख़तम हो गये ,काल में बना के मैं खुद जा के  उनके घर में दे आ उंगा।  में हॉल में पौंछा  उनको सॉरी बोलने के लिए ,लेकिन ए क्या के.के.शर्मा  हाथ में प्लाटर लेके आये ,जिसमे दो स्टफ्ड पोटैटो दिखाई  दे रहा है। सफ़ेद सा आनडा जैसे। में  उसके तरफ देखा ,शर्मा विथ आ ब्यूटीफुल  स्माइल के साथ होस्ट को सर्वे किये। होस्ट फोर्क के सहारे आलू मुँह में डेल और खुश होगये ,बोले -वह बढ़िए है भत्ता जी आप के ये स्टफ्ड आलू। पाय मेन्ट पूरा किये उन्होंने ,ऊपर से स्टाफ के सर्विस में खुश हो के पांच हजार टिप्स भी दिए। 



 में आपने ऑफिस में बैठा था। शर्मा आके बोलै सर चलिये  आप के खाना लगा दिए --मैंने उसे पूछा शर्मा ये आलू  ख़तम हो गए थे -फिर तुझे कहा से मिला?शर्मा बोलै छोड़िए ना। रात बहुत हो चूका।   सुवे  बात करेंगे।  आरे  बोलना ,जुगाड़ कहा किये,जुगाड़ू  मास्टर । 


-सर एक ही   चारा था , मैंने उसमे ,  हमरे पंडोरा बॉक्स  में -मिलगये। समझ गए ना। ..... दो साफ सुतरा  पेपर नैपकिन लिए ,दोनो पिस को साफ किया ,माइक्रो में गरम किया और सर्वे कर दिए। 


  हर किचन में ए पैंडोरा बॉक्स होतइ है ,आखिर लेफ्ट ओवर जायगा कहा? ...... 


ए एक कल्पित कहानी है। 




  

Saturday, January 5, 2019

31st Night

31st Night
31st Night

Mujhe campus se job miley the sidha Mumbai ke is Star Hotel may,mere aur do dosto ke saath.May Production may aana chahata tha,lekin post miley Trainy Banquet Manager ki.us time job ki sakht jarurat tha to maine woh job leliye.Starting salary tha Rs- 5200/-,saath may tips alag.Yeh jo Tips hay na,a bada kamal ke chis hay,steward log captain,senior captain tak hona mangta tha,aagay unko promotion nehi chahiye tha,Bolte they Manager post, goli maar yaar!responsibility bar jayga aur tips bandh,kon chahey aisa tarakki  bhai.Tips hote the monthly do guna salary ki.

Isi saal ko 31st December ki raat party mujhe miley.Hotel industri may maine dekha job bhi mujhe kam nikalna hay aapne junior se,tab bhi usko bar khayaya jata hay,jaise is 31st night party ke liye mujhe banquet manager ne bola-Tapas its a golden opurtunity for your carrier,ye party hay Mr.Lakshman ki,Textile duniya ke betaj badsah hay,Mumbai ke(us time ke Bombay)sare bade bade Business man aur film star ayengey,inki service may koi kome nehi hona chahiye.Yes sir,i am trying my label best.Jab a baat maine aapne seneior steward logo ko bola ,tab aye senior captain aur steward  logo ki updesh,sir,31st ke banquet party to barya hay,lekin jhelna usey muskil padta.Drinks hote hay unlimited food ke saath,guest khana kam aur daru jata pitey hay,unko sambhalna muskil tab hota hay,aur aapke senior Manager apne office may baithe rahengay,jhelna aapko hi padega.Lekin dada naukri to karna hay,chalo Bhagwan bharose party khelte hay.

 Party ke banquet set up complte karliye hum log,dopahor tin baje tak.500 pax ki full cocktail dinner hay.Saath may live song by some famous singer of Mumbay.Party suru aat baje onwards,guest aana chalu 8,8-30pm se.Achanak maine dekha sab steward aur captain log ek baksa bhara hua chewing gum aapne ander bat rahe hay,Maqsood ji humere,purane banquet steward mere pas ake mujhe bhi,dus barah pkt chewing gum de gaye."Dada itna que",unhone bola-"rakhiye bakht pay kam aayega".

 Jam gaye 31st ki party .live song chal raha hay,snacks aur Drinks ki fuhara,raat bade aur Guest out of control ho raha tha,steward aur captain log chewing gum chabana suru kiye,Note udna chalu hogaye,

Floor ki upor 100 aur 500 ke note bakei ud raha tha ,humere steward log chewing gum chaba ke aapna par me lagaye aur paidal chal gaye note ki upor se,chipok gaye note usme,fir floor ke bahar side station may aakey,aapna jeb may o note ghusa raha tha.Floor se note uthana gyar kanun hay lekin par may chip ke hua note floor ke bahar lena, jayej yeni ke Tips ke barabar hay.Aab samajh may aye mere, chewing gum ki kya jarurat hay is party may.

 Maine us raat ko satra yene ki 17 thousand rupees kamaye they,per may chewing gum laga ke.Hotel industry ki paisa kamane ki is experience ko maine aaj tak bhula nehi!